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[K] Hugo
01-11-2016, 06:43 PM
Psy Captains,

As you may know, today (Jan 11) started the Season 69 of the Global Tournament.

Unfortunately for technical reasons, with this new season came several discrepancies regarding for example the number of points received by the players when starting this season.

This problem impacting all the players and for the sake of fairness, we have decided to end this Season tomorrow (Jan 12) by the end of the day while starting a fresh Season 70.

Note: You will still receive your rewards for the season 69.

We apologize for the inconvenience, we remain at your disposal if you have any question.

William Parr
01-11-2016, 07:11 PM
So is that why I started in Veterans instead of from the beginning?

[K] Hugo
01-11-2016, 07:20 PM
So is that why I started in Veterans instead of from the beginning?

Indeed, this is one of the problems of this Season 69.

Michael Angulo
01-11-2016, 07:33 PM
Hugo;53354']Indeed, this is one of the problems of this Season 69.

perhaps it started with season 67 ending abruptly. we had to begin season 68 without resetting the ranking.so when season 69 began, at least in my case, i retain my top 10 ranking and the win-loss-defenses record for season 68.

Master Blaster
01-11-2016, 07:50 PM
After reading this thread I went into PVP just to take a look and had been attacked a bunch of times even though I hadn't entered the Global Tournament. This came as quite a surprise to me so I just thought that I would mention it in case you were unaware that this was happening.

I have now entered to defend myself..

Mutants Mutants
01-11-2016, 08:11 PM
And do we get the mutant retribution? We got supernovus instead of retribution...

LASTACTIONHERO
01-11-2016, 08:25 PM
same here it skipped me from the Beginners and placed me in the Veterans without doing a fight. Actually I dont mind except for the 5 Jack pot tokens I could had made.

Does anyone know about the Challenge hall bug? This time it started normally same time when the PVE-Tournament started the last time the Quest Icon did not appear it seems from time to time its gone? It makes it kinda hard to collect enough tokens to get the exclusive once.

But even with the bugs the game is fun and so far my favourite on facebook.

Mostafa Nour Mohamed
01-11-2016, 09:34 PM
same here it skipped me from the Beginners and placed me in the Veterans without doing a fight. Actually I dont mind except for the 5 Jack pot tokens I could had made.

Does anyone know about the Challenge hall bug? This time it started normally same time when the PVE-Tournament started the last time the Quest Icon did not appear it seems from time to time its gone? It makes it kinda hard to collect enough tokens to get the exclusive once.

But even with the bugs the game is fun and so far my favourite on facebook.


Statement: Discrepancies in the PVP Season 69


Thanks to respond immediately on the problem of PVB complain I was executed for a Mutant

Thanks to the work of teams game:D

LaDama
01-12-2016, 12:33 AM
And do we get the mutant retribution? We got supernovus instead of retribution... Same thing happen to me for PVP Tournament 67

Ed Fernan Enoc
01-12-2016, 05:26 AM
so thats why i didnt recieve Retribution..

shadehades
01-12-2016, 10:44 AM
same here. i'm a bit annoyed!!!

Born Taurus
01-12-2016, 12:08 PM
I didn't get the rewards of season 69. Can someone help please?

[K] Hugo
01-12-2016, 12:22 PM
Hello, if you did not receive your rewards for the PVP Season 69 that ended today, I invite you to contact the Support team for investigation: https://support-portal.kobojo.com/Zendesk Have a great day in the arena!

Omar Javed
01-12-2016, 12:53 PM
http://i67.tinypic.com/szzjmt.pngI Did not got the rewards and when i try to contact the support I receive and ERROR

Santiago Zurita
01-12-2016, 01:07 PM
I Did not got the rewards and when i try to contact the support I receive and ERROR

Paulo Leitao
01-12-2016, 01:58 PM
Moderator, i do not see where in the support page can i find a suitable article to file my complaint under. Problem was receceiving my tier rewards, going to the reactor to spin, losing connection, comeing back o find all of the rewards gone. Under which article do i file this?

Cheers

Balu Lucian
01-12-2016, 02:15 PM
I have not received the reward for season 69 of the Global Tournament.

[K] Hugo
01-12-2016, 02:16 PM
Hello, to contact the support

1)Go to https://support-portal.kobojo.com/Zendesk
2) Login in (using Facebook)
3) Connect click the "Submit a request" button like shown below
http://s13.postimg.org/pjy3d4clj/image.png

Have a great day in the arena!

Santiago Zurita
01-12-2016, 02:22 PM
leaves start me on facebook, I think this no one received the rewards it happens to all players of mgg

I click to access my facebook account , and keeps loading :(

Klofak
01-12-2016, 02:41 PM
the support page never worked for me unfortunately
but I i'm of the impression that all players that received rewards have lost them afterwards....
so I wouldn't want to be part of the support team and receive several thousands of these cases :-(

Santiago Zurita
01-12-2016, 02:49 PM
I am a Spanish player and our people getting angry groups for rewards , I am translating this with google

Ryan Alarie
01-12-2016, 03:33 PM
I submitted to support as well.

In my case, I claimed the rewards, crashed when I tried to incubate the mutant, and the rewards were gone when I went back in.

Aziz Bekmamedow
01-12-2016, 04:00 PM
When I got the award for the tournament, the game will restart and all prizes are gone.

Omar Javed
01-12-2016, 04:12 PM
I Cannot connect with facebook !! Error Occurs -_-
Saying Invalid Email or Password I gave a screenshot too on the previous page
Come on now your support page needs support too..

Santiago Zurita
01-12-2016, 04:24 PM
It does not work because I did not simply give players rewards, if you do not you will lose many players

LASTACTIONHERO
01-12-2016, 05:46 PM
Hugo;53410']Hello, if you did not receive your rewards for the PVP Season 69 that ended today, I invite you to contact the Support team for investigation: https://support-portal.kobojo.com/Zendesk Have a great day in the arena!

Worked ^^


Ok Support said I get instead 5 Gold Furnaces what should be ok... Thanks Hugo ^^

Santiago Zurita
01-12-2016, 05:47 PM
SARCASM?8)

Micha? Szajewski
01-12-2016, 06:10 PM
same as Aziz, after i took reward , made spin in lotery. disconected and lost rewars;(

Jeff Gozariu
01-12-2016, 07:24 PM
Same with me also.
After the rewards, I wanted to spin the reactor because I finally had 3 tokens, and when I spun it, the game crashed. When I logged back in, I was missing all of the rewards, including the gold star.

Santiago Zurita
01-12-2016, 09:45 PM
leaves start me on facebook, I think this no one received the rewards it happens to all players of mgg

I click to access my facebook account , and keeps loading :(

death trigger
01-12-2016, 10:00 PM
[K] Hugo i was in season 69 and i didnt recive supernovus i was in veteran tier but why i didnt won my reactor tokens,supernovus and jackpot tokens???? plzzz help mehhh

Akis Hatzoglou
01-12-2016, 10:00 PM
the same happens to me to i have make a post to support and to the fan page but till now nothing came out of this (i mean no answer)!!
I have read on forum that y want to make a statement what we have lost y have the database so y can easy see the division of all of us (right?)

Vimal Raj
01-13-2016, 07:35 AM
i dont got my reward pls help