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View Full Version : [MGG Official] Statement: Technical issues & Downtime (23.07.2015)



[K] Hugo
07-24-2015, 09:59 AM
Dear Psy Captains,

As you may have noticed in the last 24 hours we had a short maintenance. During the downtime we focused on resolving the most critical issue we were facing. Last night a glitch occurred which caused some users to receive a large sum of gold. Even though we are celebrating Mutants' 2 year anniversary and some Psy Captains understandably thought this was intentional - It was really a technical issue.

We have been listening closely and would like to address some the most pressing questions:

Q) Where did the Gold Buildings go?
a) We have temporarily pulled the Gold Forge and the Furnace from the shop, we will make them available again, as soon as possible - we apologize for any inconvenience this may cause.

Q) Why did I not get a large sum of gold?
a) The short answer for this is: because nobody was supposed to get it. We are still analyzing the situation, to make sure that this does not occur again. Once again, we apologize for the whole ordeal.

Thank you for your understanding and patience,
The MGG Team

Ameen Saadi
07-24-2015, 10:49 AM
Hello Hugo,

Well, thanks to explain this problem before i go to write my issue that i didn't get any gold. And I reckon that no inconvenience a bout that, Conversely most of psy captain are very grateful to you, but I think you are In a difficult position.
You can repeat the announcement of the competitions 2 YEARS OF MGG - JOIN THE PARTY AND GET REWARDS! (http://forums.kobojo.com/showthread.php?7312-2-YEARS-OF-MGG-JOIN-THE-PARTY-AND-GET-REWARDS!) in fun page on Facebook anew, Each contest in it time in order that everyone gets a chance to get awards.

This is my suggesttion
Thanks a lot

Ameen

The Nam
07-24-2015, 10:54 AM
Im going to miss u guy
Bye

Sam Raden
07-24-2015, 11:13 AM
I got the Golds, 6000 of em. And used it very carefully... We loved this glitch.... Make it happen again if you can... Lol

Isha
07-24-2015, 11:32 AM
I got the Golds, 6000 of em. And used it very carefully... We loved this glitch.... Make it happen again if you can... Lol

We call that a greedy approach (seeking short term gain) in programming. You might be loving it now and think it was great, but what if it caused huge amounts of losses to Kobojo, and Kobojo decided to shut the game down? Then you'd wish the glitch never happened.

jesser
07-24-2015, 11:39 AM
how they gonna fix this glitch ????

MASSI
07-24-2015, 12:05 PM
i got the 6000 (2500 before the 503 problem and 3500 after)
but i hope kobojo will give 6000 to the other who didnt receive :angry:

Lefteris Evmorfopoulos
07-24-2015, 12:25 PM
So how do you expect us, the users, to handle the 6000 gold that fell out of the sky? Should I use it? Am I going to be "punished" in the future for using gold that I did not earn? For the moment I am not touching it. If you can subtract it, it is fine by me. But please do so, as soon as possible. You cannot expect us (or me, personally) to just watch 6000 gold sitting there and not do anything about it.

If I may propose something. Offer something in the shop that will be completely unique. A new mutant or a new variation of an existing mutant that is not particularly powerful. Just unique. Price it 6000 gold. That way, we can return the 6000, and get something that will be pleasing to the eye, ethically rewarding, and will not change the balance of power among players. But it will have to be absolutely unique. Something that will send out the message "Only those who returned the gold, own this mutant".

Just a suggestion.

Cheers to all!

Enricoso Rongie IV
07-24-2015, 12:59 PM
Rongie Enricoso IV I didnt Get What Im Ecpecting To Have, But Im Not Disappointed Instead Im Thankful For a Good Game That Inspire's Us All.
Ive Waited For So Long For This I Marked It On My Calendar But I didnt Have the Gift I Haved Expected a Long Time :'))

Yuri Angulo
07-24-2015, 01:33 PM
I dont know how MGG players can say "give me gold or i will stop playing" thats not a good player, it's just a glitch, not a gift, if you dont get it, dont worry, play every day, play legal, and you will be rewarded, i dont get the 6000 of gold, but i dont care, i love MGG and i'll not stop playing for that :):inlove:

Trevor Goldsmith
07-24-2015, 01:40 PM
I saved the gold because it looked like a glitch and saw the removal of the furnaces as a confirmation of this... I used my super impulse control powers to not spend it just in case! ;)

Gabriele Vecchietti
07-24-2015, 02:53 PM
i advice given unto you , as I think it is impossible for you to remove all those who are able to get the 6000 gold and maybe they have spent in jackpots given to all users who like me the 5500 , of diferrenza indeed I even 500 I received -.- "

Davin Po
07-24-2015, 03:00 PM
Okay! Well, that happened. o_O

Thanks for the info, Kobojo. I thought I'd somehow accidentally purchased a $100 worth of gold.
I like you guys, but not that much!

Subhabrata Sanyal
07-24-2015, 03:08 PM
is 6000 golds are take back by kobojo??i want to know..........:(

Kratos
07-24-2015, 05:06 PM
Kobojo make it fair at least, i suggest u to: 1) remove gold from those who received it(hardest way), or give it to players who didn't receive it maybe by request( send a ticket to the support and get your gold), i've recently seen an huge amount of players complaining about it and well they are right
i could understand if the gold given was 500, but we are talking about 6000 gold, with 6000 gold people can buy Gold mutants, fill their mutants with orbs
,buy gold furnaces/forges, even if it doesn't seems it hurts the game balance.
It is up to u now, i hope u'll consider this

Diego Cocozza
07-24-2015, 05:59 PM
A son with the same name of you :') what a idiot LOL

Thanks Kobojo for the explanation; few hours ago i wrote about this question, but i didn't read about the glitch. It's right, in my opinion, to stop giving gold to others, like me, who didn't get it. Would be a great loss for your society. So , i was not lucky but it's fair. Regards

Richard Marrison
07-24-2015, 06:15 PM
i think they should take it back from everyone, or give everyone it. the game is so unfair now, as if it wasn't hard enough to keep up with the people paying to play.

Kevin Widener
07-24-2015, 06:21 PM
it kwel lat it happen agien we all would love the gold

Kasey Mayer
07-24-2015, 06:36 PM
Kobojo, something needs to be done about this. The players that were accidentally given the 6,000 gold were given a huge advantage over the players that did not. I mean that is almost $100 worth of gold. Either take away the gold, or the items and mutants that were purchased from the players that got the 6,000 gold or compensate all the other loyal players out there that play your game with something of equal value. We feel ripped off. You have to see that this is not fair to the people that did not get the gold. It wouldn't be an issue if it was like 100 gold or something but 6,000 is a huge advantage over everyone else. Come on Kobojo, help us out here.

ISCOTO
07-24-2015, 07:15 PM
I feel really sorry for dear Kabojo.. a very bad situation and in your anniversary :( :(
But I know you're too great to handle that the right way and get over it safely with all players satisfied and no big lose for you :)

gWorldz
07-24-2015, 10:56 PM
I really don't get all the whining and complaining about this, do the ones complaining also think when someone wins the Jackpot for gold its unfair?

I know you think that's different but it really isn't, its all luck! Throwing childish fits something like this is ridiculous :(

I can relate to the parent above with one child getting the benefit and the other missing out also but I see no reason to whine and complain about it. My children understand it wasn't intentional (daughters 9 and 11) and the one that didn't get the gold is happy for the one that did. Children raised right might be disappointed but they will get over it and something like this gives a parent the opportunity to teach them, a parent whining about something like this sends the wrong message to their child. If the crying is all that bothers you spend some cash on the game support the developers and make your child happy.

Truth is it sucks that everyone didn't get it, I could definitely have used it to catch up and my youngest daughter would have loved it but that's just fine, we will survive :) As far as fair goes well there really isn't a way to make the game *fair* for all of us anyway, because of differing budgets, length of time on the game and those lucky enough to win the jackpots.

If you all get to complain the rest of us get to "Preach from the Soapbox" :D

skyler.ar
07-25-2015, 12:07 AM
by that ....thoise who diidnt get gold give them

Wrench Borja
07-25-2015, 02:16 AM
let me guess neo urban hacked to your systems thats why we recieved a massive amount of gold

jabbar
07-25-2015, 03:45 AM
play 6:AM or 4:AM

LASTACTIONHERO
07-25-2015, 06:44 AM
I really don't get all the whining and complaining about this, do the ones complaining also think when someone wins the Jackpot for gold its unfair?

I know you think that's different but it really isn't, its all luck! Throwing childish fits something like this is ridiculous :(

I can relate to the parent above with one child getting the benefit and the other missing out also but I see no reason to whine and complain about it. My children understand it wasn't intentional (daughters 9 and 11) and the one that didn't get the gold is happy for the one that did. Children raised right might be disappointed but they will get over it and something like this gives a parent the opportunity to teach them, a parent whining about something like this sends the wrong message to their child. If the crying is all that bothers you spend some cash on the game support the developers and make your child happy.

Truth is it sucks that everyone didn't get it, I could definitely have used it to catch up and my youngest daughter would have loved it but that's just fine, we will survive :) As far as fair goes well there really isn't a way to make the game *fair* for all of us anyway, because of differing budgets, length of time on the game and those lucky enough to win the jackpots.

If you all get to complain the rest of us get to "Preach from the Soapbox" :D


Exactly, thumbs up for you. I agree 100% with you text.

I think all the whining players that demand 6k in gold should be banned from the game ;)

All this that complain now probably never spend a single dime in the game anyway.

Next people will complain someone won 200k gold in the jackpot what happens every 2 week and they want same...Children should understand that they should be happy with that they have not what they want to have or what others have. Being happy is a chose and so is being jealous or feeling any other negative emotions.

Isha
07-25-2015, 07:07 AM
I believe Kobojo should make the gold available for purchase a little cheaper, this should motivate people to buy gold and catch up to those who got it for free, and should help Kobojo make up for the losses.

Mamamia Marvel
07-25-2015, 10:21 AM
wish that glitch not happen again becoz its make other who dont get 6k gold feel disappointed
thanks for make anniversary event

good luck MGG

newbie

Kratos
07-25-2015, 11:57 AM
Funny fact: people who says that other people should stop complaining are the ones who has got the glitched gold,
Thank you kobojo since u give free gold to random people then there is no reason to spend anymore in this game right?
Enjoy ur gold retarded haters, hope it glitch ur account till it becomes unplayable. Goodbye and ban/remove this account, i feel i won't come to this forum anymore.

Jen Teo
07-25-2015, 05:57 PM
So how do you expect us, the users, to handle the 6000 gold that fell out of the sky? Should I use it? Am I going to be "punished" in the future for using gold that I did not earn? For the moment I am not touching it. If you can subtract it, it is fine by me. But please do so, as soon as possible. You cannot expect us (or me, personally) to just watch 6000 gold sitting there and not do anything about it.

If I may propose something. Offer something in the shop that will be completely unique. A new mutant or a new variation of an existing mutant that is not particularly powerful. Just unique. Price it 6000 gold. That way, we can return the 6000, and get something that will be pleasing to the eye, ethically rewarding, and will not change the balance of power among players. But it will have to be absolutely unique. Something that will send out the message "Only those who returned the gold, own this mutant".

Just a suggestion.

Cheers to all!

Finally, found some constructive suggestion. I agree with you!

Admins, nobody replied to me on FB. --' I was panicking as I thought somebody abused my account when I received the 6k gold glitch. It would be wise to cut away the 6000 gold. I dare not spend on anything which later might result to rollback or something. :D

Since it's the 2nd anniversary, probably gift a special mutant to everybody to settle this commotion. ;)

Amora Enchantress
07-25-2015, 07:19 PM
Thank you for explaining the matter, Koblojo. We still love you.

John MacDonald
07-25-2015, 10:13 PM
Yeah. Why not check out purchases of funds, make a SQL script to provide the funds to them, then roll back to just before the 'Gift'?

I'd lose out on 6K gold, but whatever. As long as I can still buy those bronze boxes, I'll be okay.

Isha
07-25-2015, 10:34 PM
Yeah. Why not check out purchases of funds, make a SQL script to provide the funds to them, then roll back to just before the 'Gift'?

I'd lose out on 6K gold, but whatever. As long as I can still buy those bronze boxes, I'll be okay.

If they wanted to rollback, the downtime was the best time. Now, unless they can selectively rollback the transactions which involved glitched gold, it would be mayhem.

Vickey Knight
07-26-2015, 02:56 AM
are you leaving the game

Spyder95
07-26-2015, 08:52 PM
I agree with you and I didn't take the greedy approach what I did when I noticed 6k gold was I used all of it and bought 2 gold forges

Amanda Aplin-Oakes
07-26-2015, 10:08 PM
I am one of the players who received the 6000 free Gold glitch, and I'm sorry to say that I did use it, because I really didn't want to look a gift horse in the mouth, so to say. However, I agree with this player in that everyone should get the reward, not just a few players due to a glitch. I would feel a lot better about myself if that happened, and I am a loyal enough player tho hope that this post does not bring about any serious repercussions just because I was unaware of the glitch in the first place, and thought that this was a legitimate reward.

ZeldaAllstar
07-26-2015, 11:12 PM
I also feel that those players who did receive the glitch in the first place should be OMITTED if the decision is to give the other players the Gold reward. That way, it's totally fair to everyone.

Aej Aej
07-27-2015, 11:43 AM
hey, what's this .... a bug ? ok; fix it, remove the 6000 (or what was used with this) or add it to the one who didn'nt.

You create differences betweeen players ... by the way, free tokens by looking at video : only working for some people and for others not. Not fair !

Hriday Prince
07-27-2015, 01:26 PM
I got the Golds, 6000 of em. And used it very carefully... We loved this glitch.... Make it happen again if you can... Lol

yes mgg make it happen again

Sang Nguy?n
07-28-2015, 01:44 PM
I also received a total of 6000 gold and accidentally pressing the wrong to buy uncle sam T_T I really was not intentional. I dare not even used to him. hope people will soon have the solution to this specialist. but now I still have more than 2689 gold and gold I have 189 of them lol :)). even if you see it as an insurmountable problem and we are free to use the gold as 1 gift, please tell us. I will use them one of the wise. I come from Vietnam and not good at English, I use google translate. So it will be slightly difficult to read wish people sympathetic

Semir Kozlic
07-28-2015, 08:10 PM
https://www.youtube.com/watch?v=hJIeHP0XLbY just like and subscribe

Enoch Denile
07-28-2015, 08:37 PM
That explains a lot.

stalion199
07-29-2015, 01:26 AM
this glitch was too bad

Nemanja Boskovic
07-29-2015, 02:58 PM
i get 500 gold after that 24 hours but i didnt get 6000

Johnmil Baņar
07-30-2015, 11:17 AM
i wont make kabojo be sad XD i just love playing mgg thats all

Tamer Basiouni
08-11-2015, 08:23 PM
Good Luck ...

M Furkon
09-05-2015, 07:07 AM
please give me 5000 gold please guys thanks.

Majster Kupka
09-10-2015, 04:31 AM
tomek23w@interia.pl


If that possible send me please 6000K gold i need this for rare mutants and orbs because is so difficult to get gold thantk for your time kobojo