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  1. #1

    Exclamation Error [663] Your connection to the server was interrupted

    I am running into a problem when trying to collect gems from watching the videos in the theater. After I click the yellow chest to get the reward I receive the error: Error [663] Your connection to the server was interrupted. The game then restarts and I don't have the gems. I have powered my device off and back on. I have tried it on cellular data and wifi. I have uninstalled and reinstalled the game. The error still occurs. Every other portion of the game works fine. What do I need to do?

  2. #2
    Hello Robert and thank you for your message.

    Can you please empty your device's cache to see if that solves your problem?
    Alternatively, please contact us via our support tool for help => https://nexus.kobojo.com/Support

    Best regards,
    James

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