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  1. #12
    Quote Originally Posted by [K] Hugo View Post
    Hello fellow adventurers, thank you for your patience.

    I would like to be able to give you a solution but at the moment I unfortunately can't.
    I confirm you, however, that the team is aware of this important issue, and it is one of their top priorities to find a solution to it.

    We thank you for your patience, and hope that you will be able to join the Orcanon Odyssey very soon!
    Ok, is good news to know that they are working on fixing this, thanks!

  2. #13
    Hello Raziel thank you for your understanding, this is definitely not what you could have expected when purchasing the game but we are looking for solutions to solve this issue and for the other urgent ones.

    Thanks!

  3. #14
    Thank you for your feedback :) That they are working on it is all I wanted to hear :) Let's hope they find a solution soon, so we all can enjoy your surely excellent game!

  4. #15
    This game is broken! I got the same white screen-infinite-loading problem. Using an iPad Mini 4, OS v. 9.0.2. FIX THIS!!!

  5. #16
    Quote Originally Posted by Pel0s View Post
    This game is broken! I got the same white screen-infinite-loading problem. Using an iPad Mini 4, OS v. 9.0.2. FIX THIS!!!
    We have release a couple patches since then, is your problem still occurring?
    If so have you sent a ticket to the support? You can do this here

  6. #17
    I have the same problem.
    After i choosed start for the first time in the game the only thing I saw was a white screen which did not go away.
    Please help me regarding this issue

  7. #18
    Quote Originally Posted by Arashmahdavi View Post
    I have the same problem.
    After i choosed start for the first time in the game the only thing I saw was a white screen which did not go away.
    Please help me regarding this issue
    Hello,

    We are sorry to hear you have encountered an issue playing Zodiac. To troubleshoot this, please follow the instructions below:
    - Make sure you’ve downloaded the game from the iOS app store - We can’t verify the safety of versions downloaded from other sites.
    - Free up device memory by closing running unused background apps.
    - Add storage memory by uninstalling apps you no longer need. Also, try transferring (or removing) videos and pictures from your device.

    *In case the advice above did not help, please follow these additional steps: *

    Deactivate the Zodiac' application entirely. Not sure how to do this? Follow the instructions below:
    - Leave the game > double click the Home button on the bottom > swipe the application to the top of your screen to deactivate it.

    If this didn't work can you please send us the version of the OS of your device (in the settings menu).
    Also I guess you can't but if ever it's possible, please send us the version of your game (in the options menu).

    Let me know how it went.

  8. #19
    Quote Originally Posted by [K] Allen Bernard View Post
    Hello,

    We are sorry to hear you have encountered an issue playing Zodiac. To troubleshoot this, please follow the instructions below:
    - Make sure you’ve downloaded the game from the iOS app store - We can’t verify the safety of versions downloaded from other sites.
    - Free up device memory by closing running unused background apps.
    - Add storage memory by uninstalling apps you no longer need. Also, try transferring (or removing) videos and pictures from your device.

    *In case the advice above did not help, please follow these additional steps: *

    Deactivate the Zodiac' application entirely. Not sure how to do this? Follow the instructions below:
    - Leave the game > double click the Home button on the bottom > swipe the application to the top of your screen to deactivate it.

    If this didn't work can you please send us the version of the OS of your device (in the settings menu).
    Also I guess you can't but if ever it's possible, please send us the version of your game (in the options menu).

    Let me know how it went.
    same problem, infinite white load screen.
    I have tried all of the above, i have the same problem on my iphone 5 as well as my ipad Air, both running latest operating system.
    I cant tell you the version of the game because i can not get to any options screen. My ipad is running iOS 9.2. i have a semi-slow internet connection at home (DSL) but it was fast enough to download the game just fine. I have 75 gig of free space on my ipad and i have closed all apps and restarted with no change.

    should i uninstall and ask for a refund? i just got the game yesterday, but i would rather keep it if it can be fixed... please help!

  9. #20
    Quote Originally Posted by Isamu78 View Post
    same problem, infinite white load screen.
    I have tried all of the above, i have the same problem on my iphone 5 as well as my ipad Air, both running latest operating system.
    I cant tell you the version of the game because i can not get to any options screen. My ipad is running iOS 9.2. i have a semi-slow internet connection at home (DSL) but it was fast enough to download the game just fine. I have 75 gig of free space on my ipad and i have closed all apps and restarted with no change.

    should i uninstall and ask for a refund? i just got the game yesterday, but i would rather keep it if it can be fixed... please help!
    Can you please send us those information here? https://support-portal.kobojo.com/Zendesk
    If you can't seem to connect try to empty your cache and try again.

    Let me know if it doesn't work and I'll do my best to help you.

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